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Client Experience Manager

| Full-time | East Midlands, Lincoln

We have now filled our Client Experience Manager vacancy but we are always looking for talented people to join our team.

You can click here to upload your CV.

Duncan & Toplis, one of the UK’s top regional accountancy firms, specialise in accountancy, tax, business advice, legal services and wealth management. Established in 1925, the team provide services to more than 12,000 businesses and individuals. We help each other as well as our communities, taking our social responsibility seriously by supporting local initiatives.

We develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we do.

We’re looking for talented people like you

Joining us as a Client Experience Manager, you will be a Member of the Institute of Customer Service (ICS) or suitably qualified by experience.

You will have excellent verbal and written communication skills that allow you to liaise with multiple service lines across the business to ensure the delivery of cohesive and comprehensive client service for the corporate tax team.

The successful candidate must have experience in coordinating and managing multiple deadlines simultaneously and proactively and an ability to work effectively. With excellent listening skills, you will also have the confidence and ability to build rapport with key stakeholders, both internally and externally.

It would be advantageous to have the following knowledge and skills, but we welcome all applicants to join our talented team:

  • Previous office-based customer service/administration experience
  • Previous people management experience
  • Ability to work as part of a wider team as well as independently
  • Good IT skills, including the Microsoft suite of products. Previous experience with IRIS software would be desirable but not essential.
  • Excellent and proven administration skills.

What does this role involve?

As a Client Experience Manager, you will liaise with a range of stakeholders including team members at all levels, across all service lines, clients, and professionals, such as solicitors. Acting as the main point of contact for all clients in the Corporate Tax team, you will coordinate with service lines teams, such as Legal Services, Business Services, and Assurance to ensure that all client activities on a tax project are delivered on time and to budget.

You will also handle client queries, complaints, and concerns, providing swift and effective solutions through internal team management and coordination.

Be a Duncan & Toplis team member

At Duncan & Toplis we offer flexible working arrangements through our flexible working guide, called ‘How we work’. You can read more about How we work here.

As part of our benefits package, we also offer mental health support, time to volunteer for charitable work, and a discretionary Christmas bonus. These are just some of the perks of working at Duncan & Toplis.

Apply for this role


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