White logo - Duncan & Toplis

Marketing Operations Manager

| Full-time | East Midlands, Lincoln

Do you thrive in a dynamic environment where your skills can shine, and your expertise can make a significant impact? If your answer is yes, Duncan & Toplis has an exciting opportunity for you.

As a Marketing Operations Manager, you'll play a pivotal role in our organisation, leading a team, shaping our operations, and ensuring we meet our strategic objectives.

Join us and be part of a team that values your talents.

What does this role involve?

As Marketing Operations Manager you will build, measure, optimise, and scale our marketing and business development programs to drive organisational growth.

Key accountabilities

This is a management role, and whilst we encourage applicants of all backgrounds and capabilities to apply, it’s essential that your values and experience align with this role’s key responsibilities.

Process management

You will identify, design and document scalable processes that enable the marketing team to be more effective in their daily work and drive alignment within the department and the wider organisation.

Goal setting

You will develop measurement plans that contain benchmarks and goals for each upcoming program or campaign, ensuring all marketing and business development initiatives are data-driven.

Performance measurement

Monitor business performance, develop insights, make recommendations, and implement optimisations, pipeline, content, channels, and campaigns - making recommendations to the team around process change and process improvement.


You will be responsible for and will maintain and improve our marketing tech stack - working with Business Operations to manage the health of our database and our lead management process.

Lead management

You will support marketing and sales revenue goals by maintaining our lead management process, including lead lifecycle, lead scoring, and alerts.

Data management

You will work closely with business operations to ensure data is syncing as seamlessly as possible for accurate and up-to-date attribution, lead management, and reporting.

Skills and experience

To excel in this role, you should possess:

  • Bachelor’s Degree in Marketing, Business Administration, Operations Management, or equivalent by experience.
  • Marketing experience, and ideally three or more years of administration experience with strong knowledge of CRM and best utilisation of MarTech.
  • Strong analytical skills, able to draw insights and intelligence from marketing data.
  • Ability to understand, assess, and implement lead scoring, lead nurturing, segmentation, personalisation, and other lead/client management practices.
  • A good understanding of database structure, data hygiene, analytics, and attribution.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Technically capable, excellent communicator, and a desire to improve processes.
  • Working knowledge of GDPR regulations.

Key interfaces

As part of the marketing team, you will work closely with the Marketing Manager and liaise and work with marketing team members, business development drivers, and heads of service lines and sectors, as is appropriate to the project.

Externally, you’ll be expected to engage with MarTech providers and third-party agencies.

Operating environment and context of the role

In this role, you will develop and maintain the professional competencies necessary to provide a high-quality service to stakeholders and team members, and thereby strengthen the company’s reputation, strength, and success. You will work to deadlines requiring flexibility to ensure service delivery in line with the company’s culture and core values. You will maintain fairness, equality, diversity, and inclusivity in everything that you do.

Be a Duncan & Toplis team member

At Duncan & Toplis, we offer flexible working arrangements through our flexible working guide, called 'How We Work.' You can read more about how we work here. As part of our benefits package, we also offer mental health support, time to volunteer for charitable work, and a discretionary Christmas bonus. These are just some of the perks of working at Duncan & Toplis.

Duncan & Toplis develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we do.

Apply for this role


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