White logo - Duncan & Toplis

People Operations Assistant

| Full-time | East Midlands, Grantham

We have now filled our People Operations Assistant role but we are always looking for talented people to join our team.

You can click here to upload your CV.


Are you passionate about fostering a positive workplace culture and supporting a dynamic team, dedicated to people development? Do you thrive in a collaborative environment where your skills can shine, and your contributions can make a significant impact?

As a People Operations Assistant, you'll provide a comprehensive administrative service to the people team, including responding to changing circumstances and requirements.

Join us and be part of a team that values trust, strength, direction, and value.

What does this role involve?

As a People Operations Assistant, you will provide administrative support for the recruitment of new team members and internal moves, distribute onboarding forms as required, and be the main contact for all new joiners.

Key accountabilities

Whilst we encourage applicants of all backgrounds and capabilities to apply, it’s essential that your values and experience align with this role’s key responsibilities, such as dealing with operational HR queries. You must also demonstrate the ability to follow established processes and procedures and manage your workflow to assist in the company's people operations.

Administrative support

Ensure that processes are completed on time and accurately, provide a proactive and accurate administrative service across a wide range of ad hoc, and ensure team member absence is recorded accurately each day. You will also ensure that the people team inbox queries are dealt with promptly, all complex queries are escalated, and that data is prepared and recorded in the people system.

Payroll expectations

Prepare monthly payroll expectations for internal payroll, check payroll monthly, and action team member queries or complaints.

Manage internal client expectations

Manage our internal client expectations, using your specialist knowledge and skills to add value to the people team. You will do this by prioritising work in order of importance and/or urgency, have knowledge of UK law around holidays, and gain a broad understanding of the business.

Skills and experience

To excel in this role, you should possess:

  • Previous experience of working as an administrator in a busy office.
  • Using systems and manual processes.
  • Experience in correspondence content, calculations, data manipulation and using and presenting data in Excel.
  • Microsoft Office suite (Excel, Word, Outlook, Teams, Powerpoint, Microsoft Forms) to an advanced level.
  • Excellent written and verbal communication skills.
  • Demonstrate the capability to work independently and as a team.
  • Ability to work well under pressured deadlines
  • High level of organisation skills.
  • Strong organisational skills
  • Ability to work accurately, with attention to detail
  • High level of regard for confidentiality.

Key dimensions

In this role, you will have an impact on:

  • The onboarding process
  • Communication of people policies and procedures
  • The accuracy of data recorded onto the people system

Key interfaces

As part of the people team, you’ll be part of a team that provides a high-quality service to internal clients. You will liaise with all team members, including colleagues, directors, heads of service line, and our finance team.

For the external aspect of the role, you’ll be expected to liaise with recruitment agencies and suppliers where appropriate.

Operating environment and context of the role

In this role, you will develop and maintain the professional competencies necessary to provide a high-quality service to internal clients, and thereby strengthen the company’s reputation, strength, and success. You will work to deadlines requiring flexibility to ensure service delivery in line with the company’s culture and core values of ‘trust, strength, direction and value’. You will maintain fairness, equality, diversity, and inclusivity in everything that you do.

The duties and performance standards set out in this job description reflect the key requirements of your job at the current time. They are not meant to be exclusive or exhaustive. Duncan & Toplis retains the right to ask you to undertake additional or different duties that are within your capabilities and without additional remuneration, should this be necessary to meet the needs of the business.

Be a Duncan & Toplis team member

At Duncan & Toplis, we offer flexible working arrangements through our flexible working guide, called 'How We Work.' You can read more about how we work here. As part of our benefits package, we also offer mental health support, time to volunteer for charitable work, and a discretionary Christmas bonus. These are just some of the perks of working at Duncan & Toplis.

Duncan & Toplis develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we do.

Apply for this role


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