Client Support Administrator

Operations | Full-time | Lincoln, Leicester

We're looking for two talented Client Support Administrators to join our team to support service delivery and day-to-day office operations in Lincoln and Leicester.

What does this role involve?

As a Client Support Administrator, you will join the operations team working alongside colleagues in your location hub to ensure service delivery in line with the company’s culture and core values of trust, partnership, and inclusivity.

Teamwork

You will support the client delivery teams in all administrative and day-to-day operational matters, working collaboratively across the whole team. You will manage meeting room bookings and coordinate client meetings for team members.

You will ensure all work within the typing pool is properly scheduled and delivered on time, arrange timely submission of financial statements and other documents with relevant regulatory bodies, complete relevant forms per our standard operating procedures, and keep systems up to date.

Client experience

You will maintain public areas and greet visitors, as well as operate the main telephone line for any inbound external calls.

Skills and experience

We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful you will:

have excellent written and verbal communication skills and demonstrate the capability to work independently and in a team
have a high level of organisational skills, with the ability to work accurately with attention to detail
produce accurate and timely work within your service line
be experienced working as an administrator

Join Duncan & Toplis

From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we're committed to helping our people maintain a healthy and balanced lifestyle.

We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training and CPD.

Our values of trust, partnership, and inclusivity are at the forefront of everything we do.

Apply for this role

Benefits

Family friendly

Full support and 18 weeks full pay for maternity and adoption leave, inclusive of statutory maternity/adoption pay to all eligible team members and two weeks full pay for paternity leave.

Fully supported training and CPD

Continuous learning support to help develop skills and long-term goals through mentoring, coaching, technical and soft skill training both internally and externally.

Death in service

Insured benefit available to all team members up to the age of 65, four times annual salary. Conditions apply.

Discounted wills and power of attorney

50% discount for team members and their partners, 25% discount for children and parents of team members.

Enhanced holidays

Minimum of 22 days holiday plus bank holidays, increasing to 27 days on five years of service or for Managers. 32 days plus bank holidays for Director.

Subsidised private medical insurance

Non-subsided purchase through a Group Company scheme.

Flexible annual leave

Buying or selling of annual leave up to seven days. Conditions apply.

Talent referral bonus

For eligible team members, bonus payments up to £1,000 on successful candidate referrals.

Group pension scheme

Employer matched contribution that increases based on years of service or team member grade.

Charitable work

Half day paid leave matched with half day annual leave for voluntary and other charitable activities.

Wellbeing support

Employee assistance programme for 24/7 confidential support from trained counsellors and access to trained mental health advisers.

Team milestone award

Additional benefits, experience vouchers and gifts given to celebrate milestone awards at five, 10, 15 and 25 years.

Online fitness classes

Online fitness programmes with a variety of workouts, including yoga, pilates, strength training and cardio.

Permanent health insurance

Permanent health insurance is available to all eligible team members who have one years continuous service at April each year. Conditions apply.

Agile working - hybrid/flexible

The ability to flex working hours and working location between office and home.

Enhanced sickness entitlement

Four weeks full pay followed by four weeks half pay.

Study leave

Fully supported qualifications including study leave.

EV salary sacrifice scheme

Salary sacrifice scheme to lease an electric vehicle, smart charger, EV energy tariff and free miles in one hassle-free package.

Management and leadership academy

Management development programmes are provided at all levels, from taking the first step into management right through to our six-month leadership academy.

Healthcare workplace app

Fully supported qualifications

Cycle to work scheme

Save money on tax and national insurance by purchasing a bike through this scheme and paying for it over a 12 month period.