At Duncan & Toplis, we’ve always believed that how we grow matters just as much as how fast we grow.
For almost 100 years, we’ve supported people, businesses and communities across the regions we serve. Traditionally, this commitment has been described as corporate social responsibility. Today, it’s delivered through a more structured Environmental, Social and Governance (ESG) approach, helping us better understand our impact, set clear priorities and make meaningful progress.
Our aim is simple: to build a successful, responsible business that creates long‑term value for our people, our clients and the world around us.
Everything we do is guided by our Growing Together strategy and a clear sense of purpose: to positively impact people, communities and the wider world.
That means growing sustainably, staying true to our values and making decisions that stand the test of time. As our organisation continues to evolve, this purpose helps ensure we remain authentic, relevant and fit for the future.
Our values of Trust, Partnership and Inclusivity shape the way we work every day. ESG provides the framework that brings those values to life in a more consistent and measurable way.
It allows us to move beyond good intentions and focus on what really matters: setting priorities, tracking progress and being open about where we’re doing well and where we still need to improve. This approach applies across the Duncan & Toplis Group and continues to develop as expectations and best practices evolve.
We recognise that businesses have an important role to play in responding to climate and environmental challenges. Reducing our own environmental impact is an ongoing priority and one we take seriously.
This includes understanding and lowering our carbon footprint, working towards net zero ambitions across the Duncan & Toplis Group, reducing waste and embedding more sustainable ways of working into day‑to‑day life. We regularly review our progress so we can keep improving and make informed, responsible choices.
Our people are at the heart of Duncan & Toplis. We want to be a place where individuals feel supported, included and able to build fulfilling careers.
We invest in professional development, clear career pathways and training that supports both technical expertise and personal growth. We’re also committed to fostering a culture where everyone feels respected, valued and able to be themselves at work.
We work closely with our clients too, supporting their long‑term success through trusted advice and strong relationships. Where appropriate, this includes helping them consider sustainability, governance and responsible business practices as part of their wider plans.
Beyond our business, we remain deeply connected to the communities where we live and work. Our team members give their time and energy to fundraising, volunteering and supporting charities and good causes that make a real difference locally.
Behind everything we do sits a strong approach to governance. This helps ensure our ESG commitments are not just statements of intent, but are genuinely embedded into how we operate.
Clear accountability, leadership oversight and regular review all play a role in keeping us focused, transparent and continually improving.
We believe that being open about our progress is just as important as setting ambitions in the first place.
That’s why we publish ESG Impact Reports, setting out our priorities, actions and progress across environmental, social and governance areas. These reports help us track change over time and remain accountable to our people, clients and communities.
You can read our latest ESG Impact Report here.
We’re proud of how far we’ve come, but we know there’s always more to do.
Our sustainability and ESG journey is ongoing, shaped by learning, collaboration and a commitment to doing better year on year. By growing responsibly and working in partnership with others, we aim to build a business that continues to make a positive, lasting impact.
