White logo - Duncan & Toplis

Why humans know better

Stuart Brown | 1 June 2023

Humanity is and always will be at the core of the accountancy profession.

The rise of artificial intelligence (AI) has brought about many changes in various industries and accountancy is no exception. With the emergence of advanced technologies (such as ChatGPT) there have been growing concerns that AI might replace accountants. However, this fear is unfounded. The truth is humans will always be needed to work in accountancy. These are the reasons why.

First and foremost, accountancy involves much more than just crunching numbers. It involves interpreting data, identifying patterns, and providing insights and recommendations to businesses. This requires a high level of critical thinking, judgment, and creativity, which are all skills that AI lacks. While AI can process vast amounts of data and perform routine tasks with greater speed and accuracy than humans, it cannot replace the human touch when it comes to interpreting and analysing data.

Secondly, accountancy requires a deep understanding of business operations, regulations, and tax laws. AI may be able to perform some of these tasks, but it cannot match the level of expertise and experience that accountants possess. Accountants have a wealth of knowledge and experience that comes from years of working with various clients and industries, and they can provide invaluable insights and advice that AI simply cannot. AI doesn’t know the individual preferences of clients, their gut feelings, and intuition. Many areas of accountancy rely on professional judgement and the giving of a professional opinion, take an audit report for example. That final opinion needs the human touch, the whole picture.

Thirdly, accountancy involves dealing with sensitive and confidential information. This includes financial records, personal information, and other sensitive data that businesses need to keep secure. Accountants are trained to handle this information with the utmost care and confidentiality, and they are subject to ethical codes and professional standards that ensure the protection of their client's data. AI, on the other hand, cannot be held accountable for breaches of confidentiality or ethical violations.

Finally, accountancy is a profession that requires a high level of interpersonal skills. Accountants need to communicate with clients, understand their needs, and build trust and rapport with them. They need to be able to explain complex financial information in a way that clients can understand, and they need to be able to provide guidance and advice in a clear and concise manner. These are all skills that require human interaction and cannot be replicated by AI.

AI tries to provide the right answer if it is asked the right question. Experience, knowledge and the understanding of clients are all required to ask the right question.

In conclusion, while AI will undoubtedly revolutionise the field of accountancy, it will never replace the need for accountants. Accountants bring a unique combination of skills, knowledge, and experience that AI cannot match. They are critical thinkers, problem solvers, and trusted advisors who provide valuable insights and advice to businesses. As long as there is a need for critical thinking, judgment, creativity, expertise, and interpersonal skills, accountants will always be in demand.

Please contact us if you have any questions, queries, or wish to speak to one of our specialist advisers.


Share on LinkedIn Share on Facebook Share on X Share via Email